Terms & Conditions | Your Brand

1.

Introduction

Welcome to our store. These Terms and Conditions govern your access to and use of our website, together with the purchase of any products offered through our online store. They apply to every visitor, account holder and customer, whether you are browsing, registering or placing an order. By using any part of this website you confirm that you accept these terms and agree to comply with them. If there is anything here you do not understand, please contact us before placing an order.

1.

Introduction

Welcome to our store. These Terms and Conditions govern your access to and use of our website, together with the purchase of any products offered through our online store. They apply to every visitor, account holder and customer, whether you are browsing, registering or placing an order. By using any part of this website you confirm that you accept these terms and agree to comply with them. If there is anything here you do not understand, please contact us before placing an order.

2.

Acceptance of Terms

By visiting our website, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of them, please stop using the site.

2.

Acceptance of Terms

By visiting our website, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of them, please stop using the site.

3.

Eligibility

To use our services and make purchases you must: • be at least 18 years old, or have the permission of a parent or legal guardian; • have the legal capacity to enter into a binding contract; and • provide information that is accurate, current and complete. We may ask you to verify your age or identity, and we reserve the right to refuse or cancel any order where these requirements are not met.

3.

Eligibility

To use our services and make purchases you must: • be at least 18 years old, or have the permission of a parent or legal guardian; • have the legal capacity to enter into a binding contract; and • provide information that is accurate, current and complete. We may ask you to verify your age or identity, and we reserve the right to refuse or cancel any order where these requirements are not met.

4.

Account Registration

You are responsible for keeping your account credentials confidential and for all activity that takes place under your account, whether or not you authorised it. Please choose a strong password and do not share your login details with anyone. Keep your registration details accurate and up to date so that we can process orders and reach you when needed. If you suspect unauthorised access, notify us immediately so we can help secure the account. We may suspend or close any account we reasonably believe has been compromised or misused.

4.

Account Registration

You are responsible for keeping your account credentials confidential and for all activity that takes place under your account, whether or not you authorised it. Please choose a strong password and do not share your login details with anyone. Keep your registration details accurate and up to date so that we can process orders and reach you when needed. If you suspect unauthorised access, notify us immediately so we can help secure the account. We may suspend or close any account we reasonably believe has been compromised or misused.

5.

Products & Availability

We work hard to keep product descriptions, imagery, pricing and availability accurate, but please note: • colours and textures may appear differently depending on your screen; • natural materials vary slightly from piece to piece; and • stock is not reserved until an order is accepted, so items may sell out without notice. We may limit quantities per customer or withdraw an item at any time. Where something you have ordered is unavailable, we will contact you to offer an alternative or a full refund.

5.

Products & Availability

We work hard to keep product descriptions, imagery, pricing and availability accurate, but please note: • colours and textures may appear differently depending on your screen; • natural materials vary slightly from piece to piece; and • stock is not reserved until an order is accepted, so items may sell out without notice. We may limit quantities per customer or withdraw an item at any time. Where something you have ordered is unavailable, we will contact you to offer an alternative or a full refund.

6.

Pricing & Currency

All prices are shown in the applicable store currency and may change at any time, though a change will never affect an order we have already accepted. Where currency conversion applies, the amount charged by your bank may differ slightly.

6.

Pricing & Currency

All prices are shown in the applicable store currency and may change at any time, though a change will never affect an order we have already accepted. Where currency conversion applies, the amount charged by your bank may differ slightly.

7.

Orders & Acceptance

Submitting an order is an offer to purchase. A contract is formed only once we confirm that the order has been accepted and dispatched, so an acknowledgement email is a record of your request rather than acceptance. We may cancel or refuse an order where: • an item is out of stock or has been withdrawn; • a price or description was published in error; or • payment cannot be authorised, or fraud is suspected. Any order we cancel after payment will be refunded in full.

7.

Orders & Acceptance

Submitting an order is an offer to purchase. A contract is formed only once we confirm that the order has been accepted and dispatched, so an acknowledgement email is a record of your request rather than acceptance. We may cancel or refuse an order where: • an item is out of stock or has been withdrawn; • a price or description was published in error; or • payment cannot be authorised, or fraud is suspected. Any order we cancel after payment will be refunded in full.

8.

Payments

We accept the secure payment methods shown at checkout, and payment must be authorised in full before an order is processed and shipped. Transactions are handled by trusted payment providers, and your full card details are never stored on our servers. By submitting payment information you confirm that you are authorised to use the method chosen. If a payment is declined or later reversed, we may suspend or cancel the associated order, and any fees charged by your bank remain your responsibility.

8.

Payments

We accept the secure payment methods shown at checkout, and payment must be authorised in full before an order is processed and shipped. Transactions are handled by trusted payment providers, and your full card details are never stored on our servers. By submitting payment information you confirm that you are authorised to use the method chosen. If a payment is declined or later reversed, we may suspend or cancel the associated order, and any fees charged by your bank remain your responsibility.

9.

Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed. Timelines begin once an order has been dispatched, which can take longer during sale periods. Delays may occur because of: • weather or carrier disruption; • customs clearance on international orders; or • incomplete or incorrect delivery details. Risk passes to you on delivery, and any import duties or taxes are payable by you.

9.

Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed. Timelines begin once an order has been dispatched, which can take longer during sale periods. Delays may occur because of: • weather or carrier disruption; • customs clearance on international orders; or • incomplete or incorrect delivery details. Risk passes to you on delivery, and any import duties or taxes are payable by you.

10.

Returns & Refunds

Eligible items may be returned within the return period stated at the time of purchase. To be accepted, a return must be: • unused, unworn and in its original condition; • in the original packaging with all tags attached; and • accompanied by valid proof of purchase. Approved refunds are issued to the original payment method and may take several working days to appear. Personalised, made to order and final sale items are excluded, and return postage is your responsibility unless the item is faulty.

10.

Returns & Refunds

Eligible items may be returned within the return period stated at the time of purchase. To be accepted, a return must be: • unused, unworn and in its original condition; • in the original packaging with all tags attached; and • accompanied by valid proof of purchase. Approved refunds are issued to the original payment method and may take several working days to appear. Personalised, made to order and final sale items are excluded, and return postage is your responsibility unless the item is faulty.

11.

Order Cancellation

Orders can only be cancelled before they are processed for shipment, so please contact us with your order number as quickly as possible. Once dispatched, an order must instead be handled under our returns policy.

11.

Order Cancellation

Orders can only be cancelled before they are processed for shipment, so please contact us with your order number as quickly as possible. Once dispatched, an order must instead be handled under our returns policy.

12.

Promotions & Discount Codes

Promotional offers and discount codes are subject to their own terms and may be withdrawn or expire without notice. Unless we state otherwise: • codes cannot be combined with one another or with sale pricing; • only one code may be used per order; and • codes hold no cash value and cannot be applied retrospectively. Where a discounted order is partly returned, the refund may be recalculated.

12.

Promotions & Discount Codes

Promotional offers and discount codes are subject to their own terms and may be withdrawn or expire without notice. Unless we state otherwise: • codes cannot be combined with one another or with sale pricing; • only one code may be used per order; and • codes hold no cash value and cannot be applied retrospectively. Where a discounted order is partly returned, the refund may be recalculated.

13.

Intellectual Property

All content on this website, including text, photography, graphics, logos, page layouts and product designs, is owned by us or our licensors and protected by intellectual property law. You may view and use the site for your own personal, non-commercial purposes. You may not copy, republish, distribute, modify or sell any part of our content without written permission, and our brand names may not be used in connection with any product that is not ours. Unauthorised use ends this permission immediately.

13.

Intellectual Property

All content on this website, including text, photography, graphics, logos, page layouts and product designs, is owned by us or our licensors and protected by intellectual property law. You may view and use the site for your own personal, non-commercial purposes. You may not copy, republish, distribute, modify or sell any part of our content without written permission, and our brand names may not be used in connection with any product that is not ours. Unauthorised use ends this permission immediately.

14.

User Reviews & Content

By submitting reviews, photographs or comments, you grant us a non-exclusive, worldwide, royalty free licence to use, display and adapt that content for promotional and operational purposes. You confirm that you own what you submit and that it infringes nobody else's rights. Content must not be unlawful, misleading, offensive or defamatory. We may moderate, edit or remove any submission at our discretion, and reviews reflect individual customer opinions rather than our own.

14.

User Reviews & Content

By submitting reviews, photographs or comments, you grant us a non-exclusive, worldwide, royalty free licence to use, display and adapt that content for promotional and operational purposes. You confirm that you own what you submit and that it infringes nobody else's rights. Content must not be unlawful, misleading, offensive or defamatory. We may moderate, edit or remove any submission at our discretion, and reviews reflect individual customer opinions rather than our own.

15.

Prohibited Use

You agree not to misuse this website or interfere with its normal operation. In particular, you must not: • attempt to gain unauthorised access to the site, its servers or any connected system; • introduce viruses, malware or other harmful code; • use automated tools to scrape, harvest or overload our services; or • impersonate another person or act fraudulently. We may investigate suspected breaches, restrict access and report unlawful activity to the relevant authorities.

15.

Prohibited Use

You agree not to misuse this website or interfere with its normal operation. In particular, you must not: • attempt to gain unauthorised access to the site, its servers or any connected system; • introduce viruses, malware or other harmful code; • use automated tools to scrape, harvest or overload our services; or • impersonate another person or act fraudulently. We may investigate suspected breaches, restrict access and report unlawful activity to the relevant authorities.

16.

Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these terms. It explains: • what information we collect when you browse, register or place an order; • the lawful bases on which we process it; • when it is shared with providers such as payment and delivery partners; and • how we use cookies and similar technologies. You have rights over the data we hold about you, including access, correction and deletion.

16.

Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these terms. It explains: • what information we collect when you browse, register or place an order; • the lawful bases on which we process it; • when it is shared with providers such as payment and delivery partners; and • how we use cookies and similar technologies. You have rights over the data we hold about you, including access, correction and deletion.

17.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of this website or our products, including loss of profit, loss of data or business interruption. Where liability cannot lawfully be excluded, our total liability for any order is limited to the amount you paid for the products concerned. We do not exclude liability for death or personal injury caused by our negligence, or for fraud. Nothing here affects your statutory rights as a consumer.

17.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of this website or our products, including loss of profit, loss of data or business interruption. Where liability cannot lawfully be excluded, our total liability for any order is limited to the amount you paid for the products concerned. We do not exclude liability for death or personal injury caused by our negligence, or for fraud. Nothing here affects your statutory rights as a consumer.

18.

Disclaimer

Our website and services are provided on an as is and as available basis, without warranties of any kind except those required by law. We do not guarantee that the site will be uninterrupted, error free or entirely free from inaccuracies.

18.

Disclaimer

Our website and services are provided on an as is and as available basis, without warranties of any kind except those required by law. We do not guarantee that the site will be uninterrupted, error free or entirely free from inaccuracies.

19.

Governing Law

These terms, and any dispute arising from them, are governed by the laws applicable in your jurisdiction unless local consumer protection regulations require otherwise. As a consumer you keep the benefit of any mandatory provisions of the law where you live, and nothing here restricts your right to bring proceedings in your local courts. We will always try to resolve concerns informally first, so please contact us before taking formal action. If any provision is found unenforceable, the rest remain in force.

19.

Governing Law

These terms, and any dispute arising from them, are governed by the laws applicable in your jurisdiction unless local consumer protection regulations require otherwise. As a consumer you keep the benefit of any mandatory provisions of the law where you live, and nothing here restricts your right to bring proceedings in your local courts. We will always try to resolve concerns informally first, so please contact us before taking formal action. If any provision is found unenforceable, the rest remain in force.

20.

Changes to These Terms

We may update these terms at any time to reflect changes to our products, our practices or the law, and any revision takes effect as soon as it is published on this page. The version in force when you place an order is the one that applies to it.

20.

Changes to These Terms

We may update these terms at any time to reflect changes to our products, our practices or the law, and any revision takes effect as soon as it is published on this page. The version in force when you place an order is the one that applies to it.

21.

Contact Us

If you have any questions about these terms, or you need help with an order, contact our customer support team by email or through our contact page. To help us respond quickly, please include: • your order number; • a clear description of the issue; and • photographs, where your query concerns a product. We aim to reply within a few working days, though this may be longer during busy periods.

21.

Contact Us

If you have any questions about these terms, or you need help with an order, contact our customer support team by email or through our contact page. To help us respond quickly, please include: • your order number; • a clear description of the issue; and • photographs, where your query concerns a product. We aim to reply within a few working days, though this may be longer during busy periods.