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Free shipping on US orders $100+ & Free exchanges
110K Followers
90K Followers
Free exchanges & free returns
Free shipping on US orders $100+ & Free exchanges
110K Followers
90K Followers
Free exchanges & free returns
Free shipping on US orders $100+ & Free exchanges
Shipping Policy
Shipping Policy
Shipping Policy
Last updated: July 23, 2026
Last updated: July 23, 2026
1.
Customs, Duties & Import Taxes
International shipments may be subject to customs inspections, import duties, VAT, GST, brokerage fees, or other local taxes imposed by your destination country. These charges are determined by local customs authorities and are not included in the purchase price or shipping fee unless otherwise stated. Please note: • Import charges vary by country. • Customs policies differ between regions. • Delays may occur during customs clearance. • We cannot predict or control customs processing times. • Customers are responsible for any applicable customs charges. If customs fees are refused and the shipment is returned to us, additional shipping costs or restocking fees may be deducted from any eligible refund.
1.
Customs, Duties & Import Taxes
International shipments may be subject to customs inspections, import duties, VAT, GST, brokerage fees, or other local taxes imposed by your destination country. These charges are determined by local customs authorities and are not included in the purchase price or shipping fee unless otherwise stated. Please note: • Import charges vary by country. • Customs policies differ between regions. • Delays may occur during customs clearance. • We cannot predict or control customs processing times. • Customers are responsible for any applicable customs charges. If customs fees are refused and the shipment is returned to us, additional shipping costs or restocking fees may be deducted from any eligible refund.
2.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to become available after the carrier has collected your parcel.
2.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to become available after the carrier has collected your parcel.
3.
Delivery Attempts
Most courier companies will attempt delivery more than once before returning a parcel. If delivery cannot be completed, your package may be held at a local collection point or returned to our warehouse depending on the carrier's policy. To avoid delays, please monitor your tracking information and respond promptly to any delivery notifications.
3.
Delivery Attempts
Most courier companies will attempt delivery more than once before returning a parcel. If delivery cannot be completed, your package may be held at a local collection point or returned to our warehouse depending on the carrier's policy. To avoid delays, please monitor your tracking information and respond promptly to any delivery notifications.
4.
Incorrect Shipping Address
Customers are responsible for ensuring all shipping information is accurate before completing checkout. Incorrect or incomplete addresses may result in: • Delivery delays • Returned packages • Additional shipping fees • Failed deliveries • Order cancellations If you notice an error after placing your order, please contact our customer support team immediately. We will make every effort to update your address before your order has been dispatched.
4.
Incorrect Shipping Address
Customers are responsible for ensuring all shipping information is accurate before completing checkout. Incorrect or incomplete addresses may result in: • Delivery delays • Returned packages • Additional shipping fees • Failed deliveries • Order cancellations If you notice an error after placing your order, please contact our customer support team immediately. We will make every effort to update your address before your order has been dispatched.
5.
Order Changes Before Dispatch
Orders may be modified or cancelled before they enter the fulfillment process. Once an order has been packed or shipped, we may no longer be able to change delivery addresses, shipping methods, or product selections.
5.
Order Changes Before Dispatch
Orders may be modified or cancelled before they enter the fulfillment process. Once an order has been packed or shipped, we may no longer be able to change delivery addresses, shipping methods, or product selections.
6.
Split Shipments
To improve delivery efficiency, orders containing multiple products may occasionally be shipped separately. Split shipments may occur when: • Products are stored in different warehouses. • Some items require longer preparation. • Items become available at different times. • Carrier limitations require separate parcels. You will receive tracking information for each shipment as it is dispatched.
6.
Split Shipments
To improve delivery efficiency, orders containing multiple products may occasionally be shipped separately. Split shipments may occur when: • Products are stored in different warehouses. • Some items require longer preparation. • Items become available at different times. • Carrier limitations require separate parcels. You will receive tracking information for each shipment as it is dispatched.
7.
Lost Packages
If your tracking information has stopped updating or your package appears to be lost, please contact us as soon as possible. We will work directly with the shipping carrier to investigate the shipment and provide updates throughout the investigation process.
7.
Lost Packages
If your tracking information has stopped updating or your package appears to be lost, please contact us as soon as possible. We will work directly with the shipping carrier to investigate the shipment and provide updates throughout the investigation process.
8.
Damaged Shipments
We carefully package every order before dispatch. If your package arrives damaged, please notify us within a reasonable period after delivery. To help us investigate your claim, please provide: • Order number • Photos of the shipping box • Photos of the damaged product • Description of the damage • Any visible courier labels Claims submitted without supporting documentation may take longer to process.
8.
Damaged Shipments
We carefully package every order before dispatch. If your package arrives damaged, please notify us within a reasonable period after delivery. To help us investigate your claim, please provide: • Order number • Photos of the shipping box • Photos of the damaged product • Description of the damage • Any visible courier labels Claims submitted without supporting documentation may take longer to process.
9.
Missing Items
If your order arrives with missing items, please contact our customer support team promptly. After verifying your order, we will arrange an appropriate resolution, which may include replacement items or another suitable solution where applicable.
9.
Missing Items
If your order arrives with missing items, please contact our customer support team promptly. After verifying your order, we will arrange an appropriate resolution, which may include replacement items or another suitable solution where applicable.
10.
Shipping Restrictions
Certain products cannot be shipped to every country due to import regulations, carrier restrictions, hazardous material rules, or local legislation. We reserve the right to cancel orders that cannot legally be delivered to the selected destination.
10.
Shipping Restrictions
Certain products cannot be shipped to every country due to import regulations, carrier restrictions, hazardous material rules, or local legislation. We reserve the right to cancel orders that cannot legally be delivered to the selected destination.
11.
Unexpected Delivery Delays
Although we work closely with trusted delivery partners, shipping schedules may occasionally be affected by circumstances outside our control. Possible causes include: • Severe weather • Customs inspections • Transportation disruptions • Public holidays • Natural disasters • Government restrictions • High seasonal demand Estimated delivery dates should be considered estimates rather than guaranteed delivery commitments.
11.
Unexpected Delivery Delays
Although we work closely with trusted delivery partners, shipping schedules may occasionally be affected by circumstances outside our control. Possible causes include: • Severe weather • Customs inspections • Transportation disruptions • Public holidays • Natural disasters • Government restrictions • High seasonal demand Estimated delivery dates should be considered estimates rather than guaranteed delivery commitments.
12.
Returned Shipments
Packages returned to us because they were refused, unclaimed, or undeliverable may be subject to additional shipping charges before they can be resent. If a refund is approved, original shipping costs and any carrier return charges may be deducted where permitted by applicable law.
12.
Returned Shipments
Packages returned to us because they were refused, unclaimed, or undeliverable may be subject to additional shipping charges before they can be resent. If a refund is approved, original shipping costs and any carrier return charges may be deducted where permitted by applicable law.
13.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our fulfillment process, shipping partners, legal requirements, or business operations. The latest version will always be available on this page together with the revised effective date.
13.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our fulfillment process, shipping partners, legal requirements, or business operations. The latest version will always be available on this page together with the revised effective date.
14.
Contact Us
If you have any questions regarding shipping, delivery estimates, order tracking, customs, or your shipment, our customer support team is here to help. Please contact us using the details provided on our Contact page, and we will respond as quickly as reasonably possible.
14.
Contact Us
If you have any questions regarding shipping, delivery estimates, order tracking, customs, or your shipment, our customer support team is here to help. Please contact us using the details provided on our Contact page, and we will respond as quickly as reasonably possible.